LEGAL MENTIONS

GENERAL CONDITIONS OF SALE

Tellknives is a Swiss company registered in the Trade Register of the Canton of Vaud under the name : Tellknives - Matthias Morel

In Switzerland, the items sold on our website are not considered as weapons according to the Federal Law on Weapons (LArm of 20.06.1997)

Concerning other countries and other legislations in force, it is the customer's responsibility to check the legality of the importation and the possession of the purchased item

Tellknives cannot be held responsible for the non-observance of the law in force by its customers in their respective countries, other than Switzerland. Any dispute resulting from the non-observance of the laws and rules in force in his country is the exclusive responsibility of the buyer.

Orders placed on the server are binding on the customer upon receipt by our customer service of the order and its payment

In case of payment by bank transfer, credit card or Paypal, the orders placed on the server engage the customer upon receipt by our customer service of the order. Any order implies the full acceptance of the present general conditions of sale. The articles offered for sale on Tellknives.ch are forbidden to minors. The customer who proceeds to an order on the site, confirms to accept the general conditions of sale and to be at least 18 years old.

DELIVERY

Subject to unforeseen circumstances, stock shortages or supplier deadlines, products are in principle delivered within 10 working days in Switzerland after validation of your online payment, Paypal or validation of your bank transfer. International deliveries may take longer.

The delivery times mentioned at the time of purchase are given as an indication. If the product is momentarily out of stock at the supplier, this delay can not be respected. Tellknives will inform the customer about a possible extension of the delivery time.

All goods are checked and verified by Tellknives before shipment to ensure the quality and condition of the products. The delivery is deemed to be completed as soon as the product is sent by post to the customer. It is the customer's responsibility to check the product on arrival and to inform Tellknives in case of justified complaints. These can be sent by registered letter or e-mail within 5 days after receipt of the goods

The risks associated with the delivery are borne by the buyer as soon as the delivery has left the warehouse The buyer can choose the delivery method (with or without signature). However, Tellknives recommends to subscribe to the package with signature to ensure the handing over of the package. Tellknives cannot be held responsible for the disappearance, loss or theft of a package once it has been handed over to the carrier.

Our offices are closed on Saturdays and Sundays as well as on public holidays (corresponding to the Swiss national calendar).

We are released from the obligation of delivery for all fortuitous cases or force majeure. As an indication, floods and fires are cases of force majeure. Tellknives is also released from the obligation to deliver on time in case of retention of the goods by the customs, during random controls.

In the case of an export sale, we are not responsible for any non-compliance with local legislation and customs regulations. Import taxes, customs taxes and other taxes specific to certain countries are entirely at the customer's expense.

The pandemic situation related to COVID-19 is causing disruptions in both stocks and imports. Also, delays in delivery and stock shortages not attributable to Tellknives may occur

We take all necessary precautions for the handling of the goods before sending them to the final customer.

PRICES

The prices shown areare inclusive of all taxes, excluding shipping costs

We can modify our prices at any time. The customer agrees to pay the selling price in force at the time of the order. The payment of the order is payable in advance, in a single payment.

DESCRIPTION OF THE PRODUCTS

The characteristics, dimensions and specifications of the equipment presented on our site are indicative. They may be modified without prior notice, particularly in the event of technical developments and modifications by our suppliers to their product ranges. The characteristics indicated on our site, including the photos, are not contractual and may be changed without notice

RIGHT OF WITHDRAWAL & RETURN OF GOODS

In accordance with Swiss law, the customer has no right of withdrawal. The return of goods is done only on the exercise of the manufacturer's warranty. If the manufacturer refuses to accept the warranty for reasons that he finds unjustified, Tellknives cannot be held responsible for the non-exercise of the warranty and defers to the manufacturer's opinion. In this case, no refund or exchange can be demanded from Tellknives.

WARRANTIES

The manufacturer's warranty applies in the first instance.

In case of hidden manufacturing defects or deficiencies, the product must be returned to us by the customer. The product will be exchanged or repaired. This contractual guarantee excludes the following damages:

1. Products that have been dismantled.

2. Damages, failures or defects due to external causes.

3. Damage due to corrosion, oxidation.

4. Non-conforming use of the product.

The manufacturer will be the judge to determine if the repair will be done with or without expenses. Only products with a proven defect will be accepted

Otherwise, your product may be returned to you, at your expense, or your return will be requalified under the appropriate reason.

PAYMENT CONDITIONS

Our articles are payable online:

-by credit card, Postcard and Paypal.

Our items are payable offline:

-by bank transfer to our account.

In all cases, the amount of the order must be paid in one go.

RETENTION OF TITLE

The transfer of ownership of the goods delivered is subject to the full payment of the invoice payable in advance. In the event that payment is not made, the seller will cancel the order and the customer will have to place a new order to obtain the goods.

PROTECTION OF PERSONAL DATA

All the data that you give us are only intended to be used to process your orders.

The customer has the right to access, consult, modify, rectify and delete the data provided.

Tellknives commits itself not to divulge in any case the data of its customers to third parties.

DISPUTES

Any order placed means that the customer agrees, without any restriction, to the general sales conditions of our website.

Tellknives reserves the right to refuse orders from a customer with whom the company has problems of payment, disputes, non-compliance with the terms and conditions of sale, or any other damage to the company that may affect its image (social networks, etc. ...). Any dispute relating to the sale (price, GTC, product, etc. ...) will be subject to Swiss law before the cantonal court of Vaud.

We reserve the right to modify at any time the present general conditions of sale.