SHIPPING TO SWITZERLAND

Packages are generally dispatched within 8-10 working days after receipt of payment. They are shipped via Swiss Post with a tracking number and delivered with or without signature, depending on the customer's choice

Shipping fees include preparation and packaging costs as well as postage. Preparation fees are fixed, whereas transport fees vary according to total weight of the package.

We recommend that you combine all your items in one order. If you place an order of CHF 300 or more, you will benefit from free delivery within Switzerland. If you place two separate orders, we cannot guarantee that we will be able to combine them, so shipping fees will apply to each of them.

Packages sent by our company are always perfectly packaged to withstand the shocks that can occur during shipment. The boxes are appropriately sized and your items are properly protected.

If however, your order arrives damaged, we ask you to keep your package as is and contact us as soon as possible. We will then make arrangements with the carrier to claim your compensation. Please note that no refund can be considered if you do not have the entire original packaging and the damaged product.

INTERNATIONAL SHIPPING

The processing time of the packages by our company is the same. However, international shipping involves the handling of various national post offices. Therefore, delivery within 8-10 days, although common, cannot always be guaranteed.

The calculation of shipping costs is the same as for delivery in Switzerland. We strongly recommend that you choose a "signature" method of delivery.

The free shipping threshold for orders of CHF 300 or more does not apply to international shipments.

For any order abroad, the VAT charged by the country in which the customer resides, applies and will increase the price of the goods accordingly. It is in principle payable by the carrier (postal services or private) upon receipt of the goods. At the customer's request, we will gladly reimburse the 2% of the value of the goods corresponding to the Swiss flat-rate VAT